Transport & Logistics Service Interruption on Trace Processing Service(s)

Incident
July 24 2025, 21:37 CEST

Transport & Logistics Service Interruption on Trace Processing Service(s)

Status: closed
Start: July 24 2025, 13:30 CEST
End: July 24 2025, 21:37 CEST
Duration: 8 hours 7 minutes
Affected Components:
Update

July 24 2025, 13:30 CEST

July 24 2025, 13:30 CEST

Our team is investigating an issue on the following service(s):

Trace Processing


We are currently experiencing delays in responses from our partner service, which may affect ETA calculation.


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

Update

July 24 2025, 17:06 CEST

July 24 2025, 17:06 CEST

Service Interruption Affecting Service(s):

The issue has been identified from our partner side and a fix is being implemented

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

Update

July 24 2025, 18:39 CEST

July 24 2025, 18:39 CEST

Service Interruption Affecting Service(s):

A Fix has been implemented by our partner and we are monitoring the results.

We apologise for any inconvenience this may cause.

Please contact support if you have further questions.

Resolved

July 24 2025, 21:37 CEST

July 24 2025, 21:37 CEST

Service Interruption Affecting Service(s):



Our partner has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.